Return & Exchange Policy

Your satisfaction is our top priority that is why we  consistently strive to provide exceptional customer service. If your not completely satisfied, please do not hesitate to contact us so that we can efficiently rectify the matter.

Please follow the instructions below to return your item.

  1. Return requests must be made within 14 days of the delivery date provided by the mail carrier. 

  2.  Return/Exchange Merchandise Authorization (RMA) number is required for all returns. RMA requests must be submitted by the customer via "my account" section by logging into your account and clicking on “Completed Orders” and following the instructions for returns.

  3. Please ensure that the RMA provided by customer service is clearly marked on all package(s) that you send to us . Products received without an RMA number and the required documentation as specified above may not be accepted or processed for return.

  4. Item being returned must be unused and in their original condition. Opened and/or used merchandise cannot be returned. We will only accept return requests for items that are unopened(the product(s) must be in their original packaging), unused, with the original tags still intact.

  5. Gift certificate, made-to-order Items(customized) and sale items are not eligible for a refund.

  6. Once we receive your item, we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

  7. Please note that you will responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your item. Chrensil Boutique is not responsible for products lost or damaged during return shipment. 

Return Shipping Address

 After receiving a RMA Number, place the item in its original package and include your proof of purchase. Mail your return to the address listed below: 

Chrensil Boutique
 ATTN: Returns
 RMA #
 1070 South Calumet Road #704
 Chesterton, IN, 46304
 United States Of America
 
*Please ensure returns authorization number is clearly marked on the package. All Return(s) that does not have an attached RMA # will not be accepted.

Exchanges

  • At this time, we do not accept exchanges. If you need a different item, color, we recommend ordering the desired product while it is still in stock and returning the order(s) as needed

Cancellations

  • If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched.

Shipping Fees

  • We will refund the value of the goods returned but will NOT refund the value of any shipping paid. We will not be held liable for any return shipping fees. 

Contact Us

  • If you have any questions concerning our return policy, please call (317-978-1499) or email us at  (support@chrensilboutique.com).